Practicum Format

In partial fulfillment of the requirements for the course BHRM450P : Practicum II for degree in Bachelor of Science in Hotel & Restaurant Management Hotel & Restaurant Management Department College of International Hospitality Management De La Salle University – Dasmarinas Dasmarinas, Cavite Presented to: Name of the Practicum Coordinator Presented by: Complete Name of Students Date Submitted TABLE OF CONTENTS PAGES I. Introduction 3 Name and General Location 3 Ownership / Management 4Facilities, number of rooms and type, functions rooms 5 Outstanding characteristic of the establishment 5 II. Discuss of findings / Analysis / Recommendation 6 Areas of concern Organizational structure 6 Operations systems and procedures 6 Facilities, equipment, etc. 6 Man power – scheduling work, method, styles of communication 6 Work atmosphere, inter – personal relation 6 Use of material resources 6 Strength Improvement Areas / weakness 6 Recommendations 7 Introduction Crown Rege ncy is the name to trust when it comes to  Cebu city hotels.Establishing itself asan extraordinary hotelier, the Crown Regency name become synonymous with the word comfort. This tradition continued to exacting standards in  Crown Regency Residences  boast of unmatched accessibility with its strategic location along V. Rama Ave. Guadalupe, Cebu City. This places the hotel minutes away from the provincial capitol, historic Fuente Osmena and Guadalupe Church. Ambience is everything. Each of Crown Regency residences’ 167 guest rooms are designed to provide a homey ambience to ensure your utmost comfort.All our accommodations are fully air conditioned and are fitted with modern amenities such as coffee and tea – making facilities, 21† cable televisions, full baths, living and dining areas – everything you need to experience the best of Cebu. World class facilities and services Crown Regency and residences provides all the essentials for comfort. Weâ€℠¢ve thought or every need a seasoned business or leisure traveler could want. Whether your looking for a night restful sleep, a day of sports, an afternoon of total relaxation or an evening of fabulous feasts, you’ll always find something at crown regency.Add in our special blend of authentic hospitality and you have the makings of a great day. Location map Ownership / management J. King and Sons Company incorporated is a privately owned company headquartered in Cebu City, Philippines. It operates luxury hotels in top business gateways and leisure destinations nationwide. The company portfolio includes new properties, registered historic land marks, exceptional convention hotels and a spa and lifestyle club. It also operates a laundry service provider. Drive – in hotels strategically located in key cities ationwide, condominium towers, and condominium hotel projects, indoor sports and fitness facility and soon more vacation destination in the island of boracay. J. King and sons incorporated operates national sales offices in Makati and Cebu City; it services clients in major destination in Luzon, Visayas and Mindanao and employs around 1000 employees. The company still remains J. King and Sons Trading which was founded in the 1950’s. another affiliated company is Yok Impex Incorporated, an import and export company based in Clark economic zone. J.King and Sons company inc. has also venture into health supplement business with VITA – C HEALTHS PRODUCTS INC. , a company engaged in the distribution of top quality and world class vitamin c sodium ascorbate with its eye on optimizing economic growth. J. Kimg and Sons is a major shareholder of this fast rising health supplement network company. Mission and Vision Our Mission Our mission is to be at the forefront of the hospitality and real estate industry in the country. We are determined to deliver quality products and services to exceed our clients’ satisfaction.We constantly ach ieve to reward them with superior experience and value for their money. Vision J. King and Sons company inc. sees itself as a globally recognized company that offers consistent products and services in key business and leisure destinations. Facilities, Number of Rooms and Type, Function Rooms Each room at the Crown Regency residences is designed to provide you with the utmost comfort. Following in the tradition of all crown regency accommodation, the Crown regency residences aims to amazed guest with its 167 well – appointed guest rooms.Each fully air – conditioned guest room is equipped with living and dining areas, full sized posture – pedic beds, fully equipped modern kitchen with cookware and dinnerware, complete bath facilities in – room broadband internet access and 21† colored television with cable services and remote control, all designed to help you enjoy business or pleasure while in cebu. All Crown Regency Residences rooms have: * Air con ditioning * Cable television * Full bath with bath tubs * Full sized beds * Refrigerator * Rates are inclusive of breakfastAn accommodating business partner * Full service business center * Five function rooms with sound proof partitions are ideal for small gatherings. These are convertible into an elegant grand ballroom perfect for large volume functions. Delectably delightful dining options * Sarimanok coffee shop * Cassanova lounge and Sports bar * Fabulous Fifties cafe * Sun Court Pool and Bar * Courtyard Grill and restaurant First class facilities * Swimming pool * Game room and sports bar * Regency day spa * Music box family ktv Services to exceed your expectations Concierge * Housekeeping * Laundry and pressing services * Valet * 24 – hour room service * Transportation * Wake – up calls * Telephone operator * Baby sitting services * Foreign currency exchange FINDINGS /ANALYSIS/ RECOMMENDATIONS Department: Food and Beverage Food and beverage service is the servin g of food made in the kitchen and drinks prepared in the bar for the customers or guest at food and beverage premises, which can be restaurants, bar, hotels, airlines, cruise ship, trains company, schools, colleges, hospitals, prison, takeaway, etc.Housekeeping House keeping services is the service provides by the hotel to their guest for the guest’s comfort and to maintain the cleanliness of the hotel. The housekeeping is the heart of the hotel. Front office Front office is the first place you will see when you entered in hotel facility. Every detail of hotel will be found in front office. And every complain or request of guest can be found in front office. Areas of concern Facilities and equipment Whether you’re a business or a leisure traveler, our facilities and services are sure to impress.A wide selection of sumptuous spreads, a state of the art fitness center, business centers and function rooms – these are only the few of the facilities we’ve made sure to include as integral parts of the crown regency tradition. And they all serve one purpose; to ensure your comfort and convenience. An accommodating business partner * Full – service business center * Five function rooms with sound proof partitions are ideal for small gatherings. These are convertible into an elegant ballroom perfect for large volume functions. WI –FI hotspot is inside the function rooms only First – class facilitiesCrown Regency is equipped with numerous facilities as comfortable and enjoyable as possible. * Swimming pool * Game room and sports bar * Regency day spa * Music box family ktv Services to exceed your expectations * Concierge * Housekeeping * Laundry and pressing services * Valet * 24 – hour room service * Transportation * Wake – up calls * Telephone operator * Baby sitting services * Foreign currency exchange Internet connectivity The function rooms are WI – FI hotspot with minimal fee Recommendations I r ecommend this for the students who are looking for an establishment to take their practicum/OJT.I also recommend this for the people who are looking for the best hotel for their leisure and relaxation. Conclusion Crown Regency and Residences can provide an additional knowledge for the students to be well trained and well discipline when it comes to professionalism in work environment. The company teaches the student not only to be a professional but also they will learn and know what is the real world is, how to have a confidence is career they chose and to appreciate the art of being a hotelier whether it is in kitchen, in food and beverage, in housekeeping and in front office.